So, today our estimator bought software from a company that has a yahoo email as their company email, and possibly the worst website still in existence. The "program" is just a bunch of pdf files encrypted with a program called "FileOpen". It doesn't work. Upon calling tech support, they rather sobbingly told me that they had never even heard of Adobe Reader XI and that it only worked with 10.4.1. I downgraded his computer to the appropriate version, and still no luck. Don't really want to call back tech support that doesn't know when something has been updated for their product, so any suggestions?
Fileopen
Started by SpleenBeGone, Nov 28 2012 11:37 AM
10 replies to this topic
#1
SpleenBeGone
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Posted 28 November 2012 - 11:37 AM
#2
Majestic
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Posted 28 November 2012 - 11:39 AM
So, today out estimator bought software from a company that has a yahoo email as their company email, and possibly the worst website still in existence. The "program" is just a bunch of pdf files encrypted with a program called "FileOpen". It doesn't work. Upon calling tech support, they rather sobbingly told me that they had never even heard of Adobe Reader XI and that it only worked with 10.4.1. I downgraded his computer to the appropriate version, and still no luck. Don't really want to call back tech support that doesn't know when something has been updated for their product, so any suggestions?
Not sure I get this bit:
"So, today out estimator bought software from a company"
*insert cliché inspirational quote here*
#3
SpleenBeGone
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Posted 28 November 2012 - 11:42 AM
Our* I'm sorry. The person in our company who handles the bids.
#4
Majestic
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Posted 28 November 2012 - 11:56 AM
Our* I'm sorry. The person in our company who handles the bids.
I did not know that and "estimator" did that anyway. Nevermind.
But to your original post. That's probably the silliest thing I've ever seen someone do in a looooong time.
*insert cliché inspirational quote here*
#5
SpleenBeGone
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Posted 28 November 2012 - 11:58 AM
Welcome to tech support!
#6
Guest_ElatedOwl_*
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Posted 28 November 2012 - 12:44 PM
Define "not working". Does it give you an error message or anything like that?
#7
SpleenBeGone
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Posted 28 November 2012 - 12:59 PM
It opens adobe reader to the standard start page, and any attempt to open anything from there results in absolutely nothing.
#8
Wolf
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Posted 28 November 2012 - 09:37 PM
The "program" is just a bunch of pdf files encrypted with a program called "FileOpen".
Seems Legit, don't see what the problem is.
But seriously, how do people find AND BUY this wonky third-world software?
#9
Dasherman
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Posted 29 November 2012 - 07:54 AM
Seems Legit, don't see what the problem is.
But seriously, how do people find AND BUY this wonky third-world software?
I, too, find this strange. Did he google something so specific that only a shady third-world site popped up?
Quis custodiet ipsos custodes?
(//MihiPotestasSit\\)
(//MihiPotestasSit\\)
#10
SpleenBeGone
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Posted 29 November 2012 - 08:00 AM
Apparently he's been using it for years.
#11
Wolf
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Posted 29 November 2012 - 11:12 AM
"Protect your documents from unauthorized viewing and sharing with FileOpen rights management solutions."
He's hidin his porn
He's hidin his porn
